We have lots of information on our frequently asked questions page which is here. You will most likely find an answer to what you’re looking for there.
The best way to check progress on your case is either by emailing or calling your case manager directly or by using the direction messaging facility on our app.
If you still wish to speak to us then please fill in the contact us form below and one of our team will be in touch, or call us on 01782 846 441.
Calls may be recorded for training and monitoring purposes.
In the unfortunate event that you feel the service you’ve received hasn’t matched expectations and you need to make a complaint, you can find our complaints procedure here.
Situated only a 5 minute walk from Stoke-on-Trent station on the main West Coast line from London to the North West we are ideally located for rail access.